Step

Applicant/ Client

Activity

Requirements

Accountable Person

Duration

1




2

Pays Fees and Charges



Receives the Official Receipt




Issues Official Receipts and Receives Payment


Gives Original Copy of the Official Receipt to the Client



Water Bill/ Statement of Account



None




Cashier




Cashier

5 minutes




1 minute
Fees and Charges
sogodwd@gmail.com  password: secret
swd_0382@yahoo.com  password: secret
Citizen's Charter

Step

Applicant/ Client

Activity

Requirements

Accountable Person

Duration

1



2





3

Gets Priority Number and waits to be Called


Pays Water Bill





Receives Official Receipt





Calls and Issues Official Receipts and Receives Payment



Gives the Customer Copy of the Official Receipt







Print Out of Water Bills/ Statement of Account given by the Meter Reader


None









Customer Service Assistant / Office Collector



Customer Service Assistant / Office Collector

1 minute



5 minutes





1 minute
Water Bills
Issuance of Official Receipts
20 APRIL 2021
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