Step
|
Applicant/ Client
|
Activity
|
Requirements
|
Accountable Person
|
Duration
|
1
2
3
4
5
|
Files Application for Reopening of Disconnected Service Connection
Waits to be Called by the Cashier or Office Collector for Payments
Pays Balances to the Cahier or Office Collector
Returns the Paid Application for Reopening to the Clerk Processor
|
Fills Up Application for Reopening
Check in the Database if there is Unpaid Balances for Fees and Charges, Materials and Water Bills and Computes Balances, if any
Submits Application for Reopening with the Computation of Balances, if any
Issues Official Receipt
Accepts Paid Application for Reopening and Gives Schedule for the Reopening of Service Connection
|
Application for Reopening
Name and Account Number of the Concessionaire
Application for Reopening with Computation of Balances
Application for Reopening
Paid Application for Reopening
|
Customer Service Assistant / Clerk Processor
Customer Service Assistan / Clerk Processor
Customer Service Assistan / Clerk Processor
Office Collector or Cashier
Customer Service Assistant
|
5 minutes
10 minute
3 minutes
10 minutes
3 minutes
|