Step

Applicant/ Client

Activity

Requirements

Accountable Person

Duration

1





2








3





4




5

Files Application for Reopening of Disconnected Service Connection











Waits to be Called by the Cashier or Office Collector for Payments



Pays Balances to the Cahier or Office Collector


Returns the Paid Application for Reopening to the Clerk Processor

Fills Up Application for Reopening




Check in the Database if there is Unpaid Balances for Fees and Charges, Materials and Water Bills and Computes Balances, if any


Submits Application for Reopening with the Computation of Balances, if any


Issues Official Receipt



Accepts Paid Application for Reopening and Gives Schedule for the Reopening of Service Connection



Application for Reopening




Name and Account Number of the Concessionaire






Application for Reopening with Computation of Balances


Application for Reopening



Paid Application for Reopening


Customer Service Assistant / Clerk Processor



Customer Service Assistan / Clerk Processor






Customer Service Assistan / Clerk Processor



Office Collector or Cashier



Customer Service Assistant

5 minutes





10 minute








3 minutes





10 minutes




3 minutes
Acceptance of Application for Re-Opening
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Citizen's Charter
20 APRIL 2021
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