Step

Applicant / Client

Activity

Requirements

Accountable Person

Duration

1




2

Fills up Application Form



Waits and Receives the Schedule of Orientation for New Applicants




Assist the Client in filling up of the Application Form


Check the Application form and give schedule of the Orientation  for New Applicants



Application Form








Customer Service Assistant / Clerk Processor


Customer Service Assistan / Clerk Processor

10 minutes




5 minutes
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Citizen's Charter
Acceptance of Application for New Service Connection

Step

Applicant/ Client

Activity

Requirements

Accountable Person

Duration

1







Attends Orientation for New Service Applicants and Fills Up Logbook for Orientation Attendance



Conducts Orientation for New Service Applicants



Attendance of the Orientation





Accounting
Processor B / Customer
Service Assistant

1 to 2 hours

Conduct of Orientation for New Service Connection Applicants
20 APRIL 2021
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